Caribbean Contact Center & BPO Report 2008 – 2010

II. MAIN FINDINGS

A team from the Zagada Institute assembled the data and developed the analysis presented in this report. Data was obtained from Regional Economic Development Agencies (EDAs), contact centers, regional development banks and trade associations using a mixture of email, phone and personal interviews.

The collection of data from multiple sources allowed for data cross-referencing and verification. Qualitative data on market assessment, promotional strategies, social and political conditions, projected growth rates and market competitiveness were also collected and examined. The approach included an exhaustive examination and review of reports, studies, articles and papers produced by Universities, Research and Consulting Firms and Think Tanks.

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