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Argentina Executive Call Center Report 2007
VIII. SYKES – BPO Acquisition Case Study
Nearshore and Offshore geographies are benefiting from
explosive outsourcing growth. Sykes Enterprise, Incorporated,
a NASDAQ listed company, provides customer care
BPO services, and is a global leader in the industry. The
company has regional centers in Costa Rica and El Salvador
and a global footprint of 60 contact centers across all
five continents. Three forces congeal to make Latin America
a compelling geography for Sykes: expanding Nearshore
service delivery capability, corporate client demand, and
expanding U.S. Hispanic demographics. Sykes had to answer
two critical questions: where to locate and should it
build or buy?
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