Argentina Executive Call Center Report 2007

TABLE OF CONTENTS

I. Introduction

II. Executive Summary

III. Economic Environment

IV. Market Dynamics

V. Analysis of Cities

VI. Strategic Challenges

VII. Conclusions

VIII. Sykes Tango - BPO Acquisition Case Study

IX. Methodology

List of Figures

• Figure 1. Projected 2007 Agent Growth By City

• Figure 2. Percentage Share of Agents 2007

• Figure 3. Cultural Domain Acquity Model™

• Figure 4. Teledensity (% Share of Population)

List of Tables

• Table 1. Argentina Performance Indicator

• Table 2. Argentina Leading Vendors Performance

• Table 3. Argentina City Assessment Index™

• Table 4. Argentina City Costs Comparison

• Table 5. Nearshore & Offshore Comparative Evaluation Index

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