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Argentina Executive Call Center Report 2007
II. EXECUTIVE SUMMARY
Argentina has demonstrated remarkable success in growing
its way out of the economic crisis of 2001-2002. A key
factor in its success is a competitive exchange rate resulting
from its devalued currency. This has accelerated performance
in its Business Process Outsourcing (BPO) sector.
Contact center or voice based BPO agent count has grown
from 6,500 agents in 2001 to 24,000 at the end of 2005.
Agent density is projected to reach 33,000 by the end of
2006 and approach almost 42,000 by December 2007. Its
34% average BPO growth rate for the last 3 years will slow
down slightly to 31% in 2007. The country is Latin America’s
highest provider of bilingual agents with 60% serving
U.S. and European companies.
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