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Brazil Executive Call Center Report 2007
TABLE OF CONTENTS
I. Introduction
II. Executive Summary
III. Economic Environment
IV. Market Dynamics
V. Analysis of Cities
VI. Strategic Challenges
VII. Conclusions
List of Figures
• Figure 1. Projected 2007 Agent Growth By City
• Figure 2. Percentage Share of Agents 2007
• Figure 2A-2B. Brazil Vendor Market Share
• Figure 3. Cultural Domain Acquity Model™
• Figure 4. Teledensity (% Share of Population)
List of Tables
• Table 1. Brazil Performance Indicator
• Table 2. Table 2. Brazil Leading Service Provider Vendors 2006
• Table 3. Brazil City Assessment Index
• Table 4. Brazil City Costs Comparison
• Table 5. Nearshore & Offshore Comparative
Evaluation Index
• Table 6. Seats Agents & Personnel Growth
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