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Brazil Executive Call Center Report 2007
V. ANALYSIS OF CITIES
It was earlier stated that São Paulo and Rio de Janeiro
dominate contact center activities in Brazil, with other
“Tier 2” cities on the outskirts of these metropoles
emerging as nascent competitors. Current agent density
reflects a 45% and 32% percent share for São Paulo and
Rio de Janeiro respectively, followed by 10.2%, 7.6%
and 5.2% market share among Belo Horizonte, Curitaba and
Florianopolis respectively.
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