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Mexico Executive Call Center Report 2007
TABLE OF CONTENTS
I. Introduction
II. Executive Summary
III. Economic Environment
IV. Market Dynamics
V. Analysis of Cities
VI. Strategic Challenges
VII. Conclusions
List of Figures
• Figure 1. Agent Share 2007
• Figure 2. Agent Share by City 2007
• Figure 3. Outsourcing Service Providers
• Figure 4. Cultural Domain Acuity Model™
• Figure 5. Vendor Market Share ACDs
• Figure 6. Teledensity (% Share of Population)
List of Tables
• Table 1. Agent Seats Agents & Personnel
Growth 2004- 2008
• Table 2. Mexico Performance Indicator 2002-2008
• Table 3. Mexico Leading Vendors Performance 2007
• Table 4. Mexico Cities Assessment Index™
• Table 5. Mexico Cities Demographic Analysis
• Table 6. Mexico Cities Cost Comparisons
• Table 7. Mexico Personnel Expense Matrix 2007
• Table 8. Mexico Cities Bilingual Density (% Share of Population)
• Table 9. Mexico Costs & Well Being Matrix 2007
• Table 10.Nearshore & Offshore Comparative Evaluation Index
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