Mexico Executive Call Center Report 2007

VI. STRATEGIC CHALLENGES

Mexico’s contact center BPO market faces a number of internal and external strategic challenges. The key internal challenges include increasing wage, high levels of software and intellectual property costs, and the need to become Adaptivist™ by deepening indigenous contact center BPO and IT development. GDP growth of 4.5% expected in 2007 also raises concerns about growth sustainability. Additionally, Argentine, Central America, and Caribbean Nearshore (Dominican Republic) locations as well as India and the Philippines offer effective competition.

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