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Featured Products

Caribbean Contact Center & BPO Report 2008 – 2010
Caribbean Contact Center & BPO Report 2008 – 2010
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Philippines IT & BPO Services Executive Report 2008
Philippines IT & BPO Services Executive Report 2008
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Mexico IT Services Executive Report 2008
Mexico IT Services Executive Report 2008
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Mexico Executive Call Center Report 2007
Mexico Executive Call Center Report 2007
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Brazil IT Services Executive Report 2008
Brazil IT Services Executive Report 2008
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Brazil Executive Call Center Report 2007
Brazil Executive Call Center Report 2007
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Argentina Executive Call Center Report 2007
Argentina Executive Call Center Report 2007
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India IT Services Executive Report 2007
India IT Services Executive Report 2007
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Central America Call Center Report 2007
Central America Call Center Report 2007
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Welcome

Zagada publishes its BPO contact center research reports under its Zagada Institute brand and co-publishes IT outsourcing reports with Waagstein Research.

Zagada also publishes a weekly Nearshore Journal newsletter and Nearshore Journal News Briefs on outsourcing developments.

Zagada Institute also provides market analysis on publicly traded companies engaged in global outsourcing as well as provide financial ratings on privately held BPO and IT service provider companies.